COVID-19 FREQUENTLY ASKED QUESTIONS

COVID-19 FREQUENTLY ASKED QUESTIONS

Q: WHEN WILL THE CLUB REOPEN? 

A: We are eager to have you all back! The health and safety of our members and staff will always come first, which is why we are continuing to abide by City and Province regulations.
Therefore, the Club will re-open when provincial legislations allow. Many of our after-school programs and camps operate under different Ministries, so which ones can and cannot open will be directed by such Ministries. Additionally, some of our programs operate in facilities that are owned/operated by a third party, such as schools, which will also be a determining factor in when/if our programs will re-open.

Q: WILL SUMMER CAMPS BE RUNNING? IF SO, WHEN WILL WE KNOW? 

A: The provincial government has recently stated that summer camps may be permitted to run, as long as COVID-19 health indicators continue a downward trend. We have been working hard to prepare our plans and policies to be able to open safely, with reduced numbers. If and when we are able to open summer camp, we will announce and send proper registration information on our social media platforms and website. 

As of May 20th, 2020, there is currently no set date for camp registrations to open.
Keep an eye out and stay connected with us!

Q: IF AFTER-SCHOOL PROGRAMS DON’T RE-OPEN UNTIL SEPTEMBER, HOW CAN WE REGISTER/CONFIRM OUR SPACE IN THE PROGRAM? 

A: All program Managers/Coordinators will reach out to currently registered families when we have provincial and local authorization to offer After School Programs in the Fall, and will provide all registration information.

Q: WILL YOU BE OFFERING ANY ONLINE TUTORING PROGRAMS OR READING CLINIC SESSIONS?

A: The Club is currently exploring the possibility to offer online/virtual Reading Clinic sessions and programs. If we are able to offer this service to families, we will reach out via email and social media to provide more details.

Q: WHICH SANITARY AND CLEANING MEASURES WILL YOU PUT IN PLACE?

A: We are preparing to welcome our members into safe and clean spaces. We will always abide by our local Public Health guidelines. We have increased our cleaning and disinfecting capacity. We are also installing clear and guiding signage on required hygiene practices and will train all staff on the new procedures. We are ready to quickly adapt our operations with basis on new and changing Public Health directives.

Q: WILL YOU BE SCREENING THE CHILDREN AND STAFF FOR COVID-19? 

A: We will follow our local Public Health Unit for direction and policies regarding required screening measures for our on-site programs.

Q: I HAVE PAID FOR SERVICES THAT HAVE NOT BEEN OFFERED DUE TO THE CLOSURES. WILL I GET A REFUND?

A: We are currently crediting all household accounts for any programs/services that were not delivered/offered due to the closures. These credits do not expire, and can be used towards any Boys and Girls Club program or camp, Birthday Party, or Reading Clinic session fees.
Alternatively, we are very thankful to the families who have generously decided to donate their prepaid services and receive a donation tax receipt. 

Q: WHERE CAN I FIND UPDATES? 

A: Stay tuned to our website and constantly check our social media! We thank you for being as eager as we are to get back to on-site programs and for your understanding as we patiently wait for authorities’ opening directives and guidelines.

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